Rental terms

These Rental Terms form a legally binding agreement between Gooda LLC, doing business as Phoenix Portable AC (“Phoenix Portable AC,” “we,” “us,” or “our”), and the person or organization reserving or using rental equipment (“Customer,” “you,” or “your”).

By checking the acceptance box presented during payment, completing payment, signing a delivery or rental record, accepting delivery, or using the equipment, you agree to these Rental Terms, our Cancellation and Refund Policy, and our Equipment Safety Rules.

1. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a contract.

If you reserve equipment for a business, property owner, tenant, family member, or other person, you represent that you are authorized to make the reservation and accept these terms on that party’s behalf.

You are responsible for obtaining any permission required from the property owner, landlord, property manager, homeowners association, employer, or occupant.

2. Nature of the service

Phoenix Portable AC rents and temporarily installs portable air-conditioning equipment.

The equipment is intended to provide temporary cooling in one or more reasonably enclosed rooms. It is not intended or guaranteed to cool an entire house or building.

Phoenix Portable AC:

• Is not an HVAC repair contractor
• Does not diagnose or repair central HVAC equipment
• Does not guarantee a specific indoor temperature
• Does not guarantee that portable equipment will satisfy a landlord’s, property owner’s, insurer’s, government agency’s, or code authority’s obligations
• Is not a substitute for timely repair of a failed central HVAC system

Cooling performance depends on factors outside our control, including outdoor temperature, room size, insulation, windows, sun exposure, ceiling height, electrical conditions, occupancy, doors, and heat-producing appliances.

3. Availability requests and reservations

Submitting an inquiry or availability form does not create a reservation.

A reservation is confirmed only when:

1. We approve the requested location, timing, and setup;
2. We provide final pricing;
3. You accept these Rental Terms; and
4. Required payment is completed.

Availability, delivery times, equipment models, and estimated cooling capacity are subject to confirmation.

4. Order-specific terms

Your payment page, confirmation message, invoice, delivery record, or rental agreement may state:

• Equipment quantity and description
• Delivery address
• Delivery window
• Rental start and end time
• Price
• Taxes and fees
• Special installation requirements

Those order-specific terms are incorporated into this agreement.

If an order-specific term directly conflicts with these general Rental Terms, the order-specific term controls for that reservation.

5. Pricing and taxes

Unless otherwise stated in your confirmation:

• The initial package is $99 and includes delivery within the approved service area, standard temporary installation, the first 24-hour rental period, and standard pickup.
• Each additional 24-hour rental period is $35 per primary unit.
• Additional equipment is charged at the rate stated in the reservation confirmation.
• Applicable taxes are additional unless expressly included.
• Nonstandard installations, unusual access, extended service areas, waiting time, or other requested services may require an additional charge disclosed before payment.

Phoenix Portable AC may change advertised prices prospectively. A price change will not alter a confirmed and paid rental period.

6. Rental period and extensions

The rental period begins at the delivery or installation time shown in the delivery record or confirmation.

Rental charges accrue in consecutive 24-hour periods unless otherwise agreed in writing.

Extensions:

• Require our approval
• Are subject to equipment availability
• Must be paid before the current rental period expires
• Are not confirmed merely because the equipment remains at the property

If you retain the equipment or prevent pickup after the paid rental period, additional daily charges may accrue until the equipment is made available and recovered.

7. Delivery, access, and installation

You must provide:

• A correct and accessible delivery address
• Safe and lawful access to the property
• An adult present at delivery and pickup
• Reasonably clear pathways, stairs, entrances, and installation space
• An appropriate window or approved exhaust route
• A suitable grounded electrical outlet
• Accurate information concerning stairs, elevators, windows, outlets, occupants, and property conditions

We may refuse or stop installation if we reasonably believe the setup is unsafe, inaccessible, materially different from what was disclosed, likely to damage the property, or unsuitable for the equipment.

A failed delivery, unsafe setup, inaccessible property, inaccurate customer information, or absence of an authorized adult may be treated under the Cancellation and Refund Policy.

8. Temporary installation

Our standard setup is temporary and generally uses removable window-panel, hose, sealing, drain, and electrical components.

You authorize us to enter the approved areas of the property reasonably necessary to deliver, inspect, install, service, and retrieve the equipment.

You must tell us before installation about:

• Fragile or custom windows
• Security systems
• Window alarms or sensors
• Historic, damaged, or unusually finished surfaces
• Leaks or water-sensitive flooring
• Electrical problems
• Restrictions imposed by the owner, landlord, or association

We are not responsible for preexisting damage or defects that were not caused by our work.

9. Equipment condition

You agree to inspect the equipment and installation at delivery.

Unless damage or missing components are documented at delivery or reported promptly, the equipment will be presumed delivered in functional condition with its listed accessories.

We may photograph the equipment, installation area, window, outlet, flooring, and surrounding surfaces to document delivery, condition, safe setup, and pickup.

10. Customer responsibilities

You agree to:

• Follow these Rental Terms, the Equipment Safety Rules, and the manufacturer’s instructions supplied with the unit
• Use the equipment only at the approved address and location
• Use the equipment only for ordinary indoor cooling
• Keep the unit reasonably clean, dry, secure, and protected
• Keep children, pets, and unauthorized users away from controls, cords, hoses, drains, and moving parts
• Notify us promptly of malfunction, damage, leakage, breaker trips, unusual noise, odor, heat, or safety concerns
• Permit reasonable access for inspection, service, or pickup
• Stop using equipment immediately when instructed

11. Prohibited conduct

You may not:

• Move the equipment to another room or address without our permission
• Reconfigure, disassemble, open, alter, repair, or modify the equipment
• Remove labels, serial numbers, safety devices, hoses, seals, or accessories
• Use an extension cord, power strip, plug adapter, generator, or unapproved electrical source
• Place the equipment outdoors or expose it to rain, sprinklers, standing water, or excessive moisture
• Block the intake, exhaust, drainage, or airflow
• Use the equipment near flammable liquids, gases, vapors, or combustible materials
• Smoke or vape directly beside the equipment
• Subrent, lend, sell, pledge, abandon, or transfer the equipment
• Use the equipment for an unlawful purpose
• Continue operating equipment that appears damaged or unsafe

12. Ownership

All rental equipment remains the sole property of Phoenix Portable AC or its equipment provider.

You receive only a temporary right to possess and use the equipment during the approved rental period.

You may not obtain any ownership, lien, or security interest in the equipment.

13. Loss, theft, damage, and cleaning

You are responsible for loss, theft, disappearance, avoidable damage, unauthorized movement, misuse, excessive cleaning, and missing components occurring while the equipment is in your possession or at the delivery property.

You are not responsible for ordinary wear resulting from proper use.

Charges may include the reasonable cost of:

• Diagnosis
• Labor
• Parts
• Repair
• Cleaning
• Replacement
• Missing accessories
• Lost rental use when equipment is unavailable due to customer-caused damage
• Reasonable recovery or collection expenses

Any charge will be based on the circumstances and documented where reasonably practical.

14. Malfunction and service

You must notify us promptly if equipment is not operating normally.

Do not attempt repairs.

We may troubleshoot remotely, inspect the equipment, replace it, remove it, or end the rental.

If equipment becomes materially unusable through no fault of the Customer and we cannot provide a reasonable repair or replacement, we will refund the unused rental time as described in the Cancellation and Refund Policy.

We are not responsible for interruptions caused by:

• Power outages
• Inadequate or defective property wiring
• Tripped breakers caused by other appliances
• Closed, blocked, removed, or modified exhaust components
• Open doors or windows
• Customer movement or misuse
• Conditions outside the equipment’s intended operating environment
• Events outside our reasonable control

15. Pickup and recovery

You must make the equipment available at the agreed pickup time in substantially the same location and condition as installed, ordinary wear excepted.

If we cannot retrieve the equipment because access is denied, no adult is present, the property is inaccessible, the equipment has been moved, or another customer-controlled condition prevents pickup:

• Rental charges may continue;
• A repeat-trip or recovery charge may apply; and
• We may take lawful steps to recover the equipment.

You may not withhold our equipment because of a payment dispute or other disagreement.

16. Cancellation and refunds

All cancellations, rescheduling, refunds, failed deliveries, early returns, and company cancellations are governed by the Cancellation and Refund Policy, which is incorporated into these Rental Terms.

17. Payment disputes and unpaid amounts

Contact us promptly before initiating a chargeback so we have an opportunity to address the issue.

You remain responsible for valid rental charges, damage charges, taxes, and other amounts authorized under this agreement.

Unpaid amounts may be invoiced and, where lawful, referred for collection.

18. Disclaimer of warranties

To the fullest extent permitted by law, equipment and services are provided on an “as available” basis.

We do not warrant that:

• Equipment will cool an entire building
• A specific temperature will be reached or maintained
• The equipment will meet every occupant’s comfort expectations
• Service will prevent hotel, relocation, utility, repair, or other expenses
• Service will satisfy any legal habitability, insurance, warranty, lease, or code requirement

Nothing in these terms excludes warranties or rights that cannot lawfully be excluded.

19. Limitation of liability

To the fullest extent permitted by law, Phoenix Portable AC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost income, lost business, hotel expenses, relocation expenses, food loss, pet-related expenses, or loss of use.

Our total liability arising from a particular rental will not exceed the amount paid for that rental.

These limitations do not apply to liability that cannot legally be limited, including liability arising from our gross negligence, willful misconduct, or personal injury caused by conduct for which limitation is prohibited by law.

20. Customer responsibility for misuse

You are responsible for claims, losses, or damage resulting from your:

• Misuse of the equipment
• Unauthorized movement or alteration
• Violation of safety instructions
• Inaccurate property or installation information
• Lack of authority to permit installation
• Unlawful use
• Failure to provide reasonable access for retrieval

This section does not require you to compensate us for loss caused by our own negligence or wrongful conduct.

21. Privacy

Our collection and handling of personal information are described in the Privacy Policy.

22. Electronic communications and acceptance

You consent to receive transaction-related records, notices, confirmations, and agreements electronically by website, payment page, email, or text message.

You may retain copies by printing or saving them.

Electronic acceptance, payment, and records may be used to form and evidence this agreement.

23. Events outside our control

We are not liable for delay or failure caused by events outside our reasonable control, including extreme weather, road closures, vehicle failure, utility interruption, equipment shortage, supply-chain disruption, government action, fire, flood, or emergency conditions.

If such an event prevents us from fulfilling a paid reservation, the Cancellation and Refund Policy applies.

24. Governing law and venue

These Rental Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

Any lawsuit arising from these terms or a rental must be filed in a court of competent jurisdiction located in Maricopa County, Arizona, unless applicable law requires otherwise.

25. General terms

If a provision is found unenforceable, the remaining provisions will remain effective.

Our failure to enforce a provision is not a waiver.

You may not assign or transfer your rental or rights without our written approval.

These Rental Terms, the order-specific confirmation, the Cancellation and Refund Policy, the Equipment Safety Rules, and any signed delivery record constitute the entire agreement regarding the rental.

26. Contact

Phoenix Portable AC
Operated by Gooda LLC
Phoenix, Arizona
Email: hello@phoenixportableac.com
Phone and text: (602) 935-0270
Service hours: Monday–Sunday, 8:00 a.m.–8:00 p.m. Arizona time